Refunds

Plus is bought for a fixed period — one, three or six months — and it ends on its own. We do not store your card to charge it again, and there is no renewal to cancel or reverse. When it is close to ending we will tell you, and you decide whether to buy another.

A job search ends. Charging somebody who has just been hired is not something we want to build.

You can change your mind within 14 days of buying, for any reason, and you do not have to explain yourself.

If you have not used anything, you get all of it back. If you have, we keep the part you used and refund the rest — that is what the law allows us to keep, and we do not keep more than that.

A plan gives you two things: a length of time, and a number of AI reviews.

We look at how much of each you have used, and keep whichever share is larger — never both added together. So a few days in with nothing used costs you almost nothing, and using most of your AI reviews costs you most of the price, whichever day you ask.

You will see the exact figure before you confirm anything. There is no form to fill in and nothing to negotiate.

Once the two weeks are up, a plan runs to the end of its term and we do not usually refund it. There are two exceptions, below, and we would rather sort something out than have you feel cheated — if your situation is not covered here, write to us anyway.

If a feature you paid for does not work, tell us. We will fix it, and if we cannot, we will refund you for the part you could not use. That applies whenever it happens, not just in the first fortnight, and it is your legal right as well as our policy.

An AI suggestion you disagree with is not the same thing as a fault. These tools propose wording and preparation; they do not decide who gets hired, and we cannot promise a particular outcome from using them. If one is plainly broken — empty, nonsense, or about the wrong job — that is a fault and the paragraph above applies.

Tell us and we will put it right in full — we do not keep a share of a charge that was never a sale. Every payment is attached to an account, so a duplicate or a mistake is something we can see rather than something you have to prove.

If a card was used without permission, tell your bank as well as us. That is a faster route than we are and it is the one that protects you.

In the tracker, open Settings and look under Membership. If you are within the fourteen days the button is there, it tells you what you will get back before you confirm, and that is the whole process — no form, no reason, nobody to convince.

If something about your situation is not covered here, write to hello@mismatchai.com and a person will read it.

Refunds go back to the card or account you paid from, and we will send it within 14 daysof agreeing it — usually much sooner. How quickly it appears after that is your bank’s business, not ours.

The fourteen days above are given to everyone, wherever you live. In Ireland, the rest of the EU and the UK that is a right you have by law. In the United States, Australia and elsewhere it may not be, and we give it anyway rather than working out which rules apply to you before deciding whether to be fair.

Nothing here replaces the rights you already have where you live — including consumer guarantees in Australia and any protection under the law of your own state or country. Where this policy gives you less than your law does, your law wins. Where it gives you more, we will honour it.

This policy is part of our terms of use. The company you are buying from is MISMATCH LIMITED, registered in Ireland, number 826262, at 32 Eden Park, Loughrea, Galway, H62 XT99, Ireland.